Privacy Policy

Last Updated: August 4, 2026

PROFLEX® Privacy Policy

PROFLEX Products, Inc. (“PROFLEX®,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when interacting with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.proflex.us, request product information, contact us, download technical resources, register for training or events, subscribe to communications, or otherwise interact with our website or services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to website visitors, customers, prospective customers, contractors, installers, distributors, suppliers, vendors, employment applicants, event attendees, business representatives, and other individuals who interact with us.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

About PROFLEX®

PROFLEX® manufactures innovative flooring installation products, crack isolation membranes, sound control systems, waterproofing systems, adhesives, surface preparation products, and related construction materials for residential and commercial applications.

Our website is designed to provide product information, technical resources, installation guidance, warranty information, educational content, training opportunities, and customer support for flooring distributors, dealers, contractors, installers, architects, designers, builders, engineers, and other construction professionals.

Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Contact us through our website;
• Contact us by telephone, email, text message, or through the website;
• Request product information;
• Request a quotation;
• Request technical support;
• Submit a product or warranty inquiry;
• Download product literature;
• Download technical data sheets (TDS), safety data sheets (SDS), installation instructions, specifications, or other technical documents;
• Register for product training, webinars, or events;
• Request product samples;
• Subscribe to newsletters or marketing communications;
• Submit a warranty, product, or service inquiry;
• Participate in a survey, contest, promotion, or referral program;
• Complete forms on our website;
• Otherwise interact with our business.

Depending on your interaction with us, we may collect:

• First and last name;
• Company or employer name;
• Job title or professional role;
• Business or mailing address;
• Billing address;
• Email address;
• Telephone number;
• Product interests;
• Technical support requests;
• Project information you voluntarily provide;
• Training or event registration information;
• Any additional information you choose to submit.

Employment Application Information

If you apply for employment with CISCO Flooring Supplies, we may collect information such as:

• Contact information;
• Employment history;
• Education;
• Professional qualifications;
• Certifications or licenses;
• Résumé information;
• References;
• Work authorization information; and
• Other information you provide during the application process.

Employment information may also be collected or processed through third-party recruiting or employment platforms. Those platforms may have their own privacy policies and practices.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect information about your device and use of the website, including:

• IP address;
• Browser type and browser settings;
• Device type;
• Operating system;
• Referring website or source;
• Pages viewed;
• Links selected;
• Date and time of access;
• Time spent on the website;
• Approximate geographic location derived from an IP address;
• Website interactions; and
• Other technical or usage information.

We may collect this information through cookies, web beacons, pixels, log files, analytics tools, and similar technologies.

 

Information Received from Third Parties

We may receive information from trusted third parties, including:

• Marketing and email communication platforms;
• Website hosting and technology providers;
• Analytics providers;
• Payment-portal providers;
• Financial institutions;
• Credit-reporting or business-information providers;
• Social media platforms;
• Customer relationship management providers;
• Recruiting or employment platforms;
• Business partners;
• Vendors and suppliers;
• Event and training partners;
• Publicly available sources; and
• Individuals or businesses that refer customers or employment candidates to us.

We may combine information received from third parties with information already maintained by PROFLEX®.

 

How We Use Your Information

We may use your personal information to:

• Respond to questions and inquiries;
• Provide customer service and technical support;
• Send requested product information;
• Respond to warranty inquiries;
• Register you for training programs, contractor workshops, demonstrations, promotions, or events;
• Administer surveys, contests, promotions, and referral programs;
• Communicate about products, services, promotions, training opportunities, and company news;
• Improve our products and technical resources;
• Improve our website and user experience;
• Develop new products and services;
• Send newsletters, product announcements, technical bulletins, and educational content (subject to your communication preferences);
• Share installation updates and training opportunities;
• Measure website performance;
• Detect, investigate, and prevent fraud, security incidents, or unauthorized activity;
• Protect our rights, employees, customers, property, and operations;
• Maintain website security;
• Comply with legal and regulatory obligations;
• Enforce our policies and agreements; and
• Carry out another purpose disclosed when the information is collected or with your consent.

 

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate website features;
• Remember visitor preferences;
• Understand how visitors use the website;
• Analyze website traffic;
• Improve website performance;
• Measure marketing effectiveness;
• Maintain website security; and
• Provide relevant content or advertising.

A cookie is a small data file stored on your browser or device. Some cookies are necessary for website functionality, while others may support analytics, marketing, or advertising.

Where required by applicable law, we use CookieYes to manage cookie consent preferences. Through our cookie banner or preference center, you may accept, reject, or modify your cookie preferences at any time. Your choices will be honored in accordance with applicable law and our Cookie Settings.

You may manage cookies through your browser settings. Disabling cookies may affect certain website functionality.

Google Analytics

We use Google Analytics to help understand how visitors use our website and to improve website performance, content, and marketing.

Google Analytics may collect information such as:

• IP address;
• Device and browser information;
• Referring source;
• Pages visited;
• Time spent on the website; and
• Other website usage information.

Google may process this information according to its own privacy policies and terms.

To learn more about Google’s privacy practices, visit:

https://policies.google.com/privacy

To access the Google Analytics Opt-out Browser Add-on, visit:

https://tools.google.com/dlpage/gaoptout

Advertising and Targeted Marketing

We may work with analytics, advertising, or marketing providers that use cookies, pixels, or similar technologies to measure campaign performance and understand interactions with our website.

These providers may collect information about your activity on our website and, depending on the provider and your settings, activity across other websites or services.

You may learn more about certain interest-based advertising choices through the Digital Advertising Alliance at:

https://optout.aboutads.info

Opting out of interest-based advertising does not necessarily prevent you from seeing advertisements. It may result in advertisements that are less tailored to your interests.

 

Global Privacy Control

Where required by applicable law and supported by our CookieYes consent management platform and website technology, we recognize qualifying Global Privacy Control (GPC) browser signals as a request to opt out of the sale or sharing of personal information or its use for targeted advertising for the browser or device sending the signal. For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org

Marketing Communications

If you choose to receive marketing communications, we may send:

• Products and services;
• Promotions and special offers;
• Training classes and contractor workshops;
• Educational events;
• Technical bulletins;
• Installation tips;
• Industry news;
• Educational articles;
• Webinar invitations;
• Company news; and
• Other business information.

Constant Contact

We use Constant Contact to assist with email marketing and customer communications.

When you subscribe to or interact with our email communications, Constant Contact may process information such as:

• Name;
• Email address;
• Subscription status;
• Email delivery information;
• Whether an email was opened;
• Links selected within an email;
• Device or browser information; and
• Other engagement information.

Constant Contact processes this information on our behalf and according to its applicable privacy notices and contractual obligations.

Email Opt-Out

You may unsubscribe from marketing emails at any time by selecting the Unsubscribe link included in the email.

After unsubscribing, we may continue to send nonpromotional communications relating to an inquiry, account application, payment, event registration, employment application, customer-service request, technical-support request, or other existing business relationship.

Text-Message Opt-Out

If you have consented to receive marketing text messages, you may stop receiving them by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to a message.

Message and data rates may apply depending on your wireless plan.

How We Disclose Personal Information

We do not sell personal information for monetary compensation.

We may disclose personal information to the following categories of recipients.

Service Providers

We may disclose information to companies that perform services for us, including providers of:

• Website hosting;
• Information technology;
• Website maintenance;
• Cybersecurity;
• Data analytics;
• Email communications;
• Marketing services;
• Customer relationship management;
• Cloud storage;
• Technical support;
• Event registration;
• Recruiting and employment services;
• Professional consulting; and
• Other business support services.
• These providers may process information as necessary to perform services for us and as otherwise permitted by their agreements and applicable law.

These providers process personal information only as necessary to perform services on our behalf.

Suppliers and Business Partners

We may disclose relevant contact, product-interest, project, or inquiry information to authorized distributors, dealers, sales representatives, or other business partners when reasonably necessary to respond to your request, connect you with a local distributor, provide technical assistance, or otherwise support a service you request.

Business Transactions

Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Legal and Protective Purposes

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations;
• Respond to subpoenas, court orders, warrants, or other lawful requests;
• Cooperate with government, regulatory, or law-enforcement authorities;
• Enforce our agreements and policies;
• Protect or defend our rights, property, website, employees, customers, or operations;
• Detect, investigate, or prevent fraud, illegal activity, or security incidents; or
• Protect the safety or security of any person or organization.

At Your Direction or with Your Consent

We may disclose personal information when you direct, authorize, request, or consent to the disclosure.

Aggregated or De-Identified Information

We may use and disclose information that has been aggregated or de-identified so that it cannot reasonably be associated with an individual, subject to applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide customer or technical support, administer training or warranty matters, maintain appropriate business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and establish or defend legal claims.

The retention period depends on the nature of the information, the reason it was collected, our relationship with you, and applicable legal or operational requirements. When information is no longer reasonably required, we may delete, destroy, de-identify, or anonymize it in accordance with applicable law and our records-management practices.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send confidential or highly sensitive information through unsecured email or general website contact forms unless specifically requested by us.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information;
• Know or access the personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Obtain a portable copy of certain personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising;
• Opt out of certain profiling activities;
• Withdraw consent where processing is based on consent;
• Appeal a decision concerning a privacy request; and
• Receive equal service and not be unlawfully discriminated against for exercising a privacy right.

These rights are not absolute and may be subject to exceptions under applicable law.

Exercising Your Privacy Rights

To exercise an applicable privacy right, contact us using the information in the Contact Us section below.

Please describe your request and provide enough information for us to identify the records involved.

We may request information reasonably necessary to:

• Verify your identity;
• Locate relevant records;
• Protect against fraudulent requests; or
• Confirm the authority of an authorized agent.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require documentation showing that the agent is authorized to act for you.

We will respond within the time required by applicable law.

Appeals

If we deny a privacy request and applicable law provides a right to appeal, you may appeal by replying to our response or by contacting us using the information below and identifying your request as an appeal.

Third-Party Websites and Services

Our website may contain links to websites, social media pages, documents, payment portals, applications, tools, or services operated by third parties.

We do not control and are not responsible for the privacy, security, availability, accuracy, or content of third-party websites or services. You should review the privacy policies of third parties before providing information to them.

International Visitors

Our website is operated from the United States.

If you access the website from outside the United States, your information may be transferred to and processed in the United States or another country where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

Accessibility

PROFLEX® is committed to making its website and privacy information accessible to all users.

To request this Privacy Policy in an alternative format or to request assistance accessing it, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technology, service providers, or legal requirements.

Any revised Privacy Policy will be posted on our website, and the Effective Date at the top of the policy will be updated.

Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise your applicable privacy rights, please contact us:

PROFLEX Products, Inc.

1603 Grove Avenue
Haines City, FL 33844
United States

Phone: 877-577-6353
Fax: 863-937-9624

Sales: sales@proflex.us
Technical Support: technical@proflex.us

Website: https://www.proflex.us