Warranties
GENERAL WARRANTY
1 Year Manufacturer Defect Warranty
LIMITED GUARANTEE
Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to one year: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot.
Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the one (1) year replacement guarantee period. This guarantee is not transferable.
BRONZE WARRANTY
5 Years
LIMITED GUARANTEE
Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to five (5) years: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first year.
PROFLEX® Bronze Warranty
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Surface Preparation |
Adhesives and Thinsets |
| PROFLEX® SLU with Primer | PROFLEX® PRO-STICK 32 |
| PROFLEX® Hydra-Seal | ANSI A118.11 thinset |
| PROFLEX® Hydra-Lock | ANSI A118.11 Medium bed Mortar |
| PROFLEX® Elastomeric Membranes with Primer | Approved Adhesives (Wood, LVT, VCT, Resilient and Carpet) |
| PROFLEX® RCU Membranes | PROFLEX® ProStick 100 |
| PROFLEX® LV-100 | *PROFLEX® PWA 160 |
| PROFLEX® MSI System | PROFLEX® ProStick 35 |
|
MS225 (One Coat Application up to 10 lbs. or 93% RH) |
PROFLEX® PRO-STICK 25 |
| PROFLEX® SP1 | PROFLEX® PRO-STICK 27 |
| PROFLEX® PSP | PROFLEX® RCA |
| PROFLEX® Feather Flex | |
| PROFLEX® IFR (as a “stand alone” product) |
|
| PROFLEX® AF 300 | |
| PROFLEX® RCU RL5 | |
Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the five (5) year replacement guarantee period. This guarantee is not transferable.
PROFLEX® Silver Warranty
10 Years
LIMITED GUARANTEE
Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to ten (10) years: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first 5 years.
PROFLEX® Silver Warranty10 Years |
|
Surface Preparation |
Adhesives and Thinsets |
| PROFLEX® SLU with Primer | PROFLEX® PRO-STICK 37 |
| PROFLEX® DPU with Primer | PROFLEX® PRO-STICK 40 LHT |
| PROFLEX® Hydra-Seal | PROFLEX® PRO-STICK 50 |
| PROFLEX® Hydra-Lock | PROFLEX® PRO-STICK 75 |
| PROFLEX® AF300 | PROFLEX® PRO-STICK 88 |
| PROFLEX® Elastomeric Membranes with Primer | PROFLEX® ProBond |
| PROFLEX® RCU Membranes | PROFLEX® DB60 |
| PROFLEX® RR100 | PROFLEX® PS-76 |
| PROFLEX® MSI | PROFLEX® DB-60 |
| MS225 (Two Coat Application up to 15 lbs. or 95% RH) |
PROFLEX® RCA |
| MB25 (Roller applied up to 25 lbs. MVER or 100% rH) |
PROFLEX® PRO-STICK 82 |
| PROFLEX® PSP | |
| PROFLEX® Feather Flex | |
| IFR with PROFLEX® Liquid Latex as primer | |
| SP1 Primer | |
| PROFLEX® DB250 / 200 | |
| PROFLEX® LV-200 | |
| PROFLEX® RCU RL5 | |
Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty. PROFLEX® warranties will not exceed the wear warranty of the floor covering manufacturer.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the ten (10) year replacement guarantee period. This guarantee is not transferable.
PROFLEX® Gold Warranty
15 YEAR System Products
LIMITED GUARANTEE
Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to 15 Years. PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first 10 years.
PROFLEX® Gold Warranty15 YEAR System Products |
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| Surface Preparation | Adhesives and Thinsets |
| PROFLEX® DPU with Primer |
PROFLEX® PRO-STICK 27 mixed with Liquid Latex |
| PROFLEX® USL | PROFLEX® PRO-STICK 42 |
| PROFLEX® DPU with Primer |
PROFLEX® PRO-STICK 42R |
| PROFLEX® HYDRAMAT | PROFLEX® PRO-STICK 42L |
| PROFLEX® Elastomeric Membranes with Primer |
PROFLEX® PRO-STICK 50e |
| PROFLEX® RCU Membranes | PROFLEX® Sanded Grout mixed with Grout Guard |
| PROFLEX® LV-100 | PROFLEX® EPX |
| PROFLEX® MSI | PROFLEX® EMG |
| PROFLEX® SUPERSCREED | PROFLEX® PWA 200 |
| MB25 (rake trowel applied up to 25lb MVR or 100%rH) |
PROFLEX® PWA 500 |
| PROFLEX® Feather Flex | PROFLEX® RCA |
| PROFLEX® PSP | PROFLEX® PRO-STICK 77 |
| PROFLEX® IFR with liquid latex as primer PROFLEX® SP1 Primer |
PROFLEX® PRO-STICK 77 |
| PROFLEX® RCU RL5 | |
Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the fifteen (15) year replacement guarantee period. This guarantee is not transferable.
PROFLEX® PLATINUM Warranty
Lifetime System Products
LIMITED GUARANTEE
Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to a lifetime. PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first 15 years.
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PROFLEX® PLATINUM Warranty Limited LIFETIME |
|
| Surface Preparation | Adhesives and Thinsets |
| PROFLEX® DPU with Primer |
PROFLEX® SuperStick |
| PROFLEX® USL | PROFLEX® PRO-STICK 42 mixed with Liquid Latex |
| PROFLEX® Hydra-Seal | PROFLEX® PWA 600 |
| PROFLEX® HYDRAMAT | PROFLEX® PWA 700 |
| PROFLEX® Elastomeric Membranes with Primer |
PROFLEX® PWA-800 |
| PROFLEX® RCU Membranes | PROFLEX® PRO-STICK 42 XLT |
| PROFLEX® LV-100 | PROFLEX® PRO-STICK 42 XLP |
| PROFLEX® MSI | PROFLEX® PRO-STICK 76 |
| PROFLEX® SUPERSCREED | PROFLEX® PRO-STICK 85 |
| MB25 (rake trowel applied up to 25lb MVR or 100%rH) |
|
Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the twenty five (25) year replacement guarantee period. This guarantee is not transferable.