Warranties

PROFLEX® General Warranty

1 Year Manufacturer Defect Warranty

LIMITED GUARANTEE

Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to one year: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot.

 

 

Exclusions and Exceptions

PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.

 

Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the one (1) year replacement guarantee period. This guarantee is not transferable.

GENERAL WARRANTY

PROFLEX® Bronze Warranty

5 Years

LIMITED GUARANTEE

Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to five (5) years: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first year.

PROFLEX® Bronze Warranty
5 Years

Surface Preparation

Adhesives and Thinsets

PROFLEX® SLU with Primer PROFLEX® PRO-STICK 27
PROFLEX® Hydra-Seal

PROFLEX® PRO-STICK 32

 

PROFLEX® Hydra-Lock PROFLEX® ProStick 35
PROFLEX® Elastomeric Membranes with Primer PROFLEX® ProStick 100
PROFLEX® RCU® Membranes ANSI A118.11 thinset
PROFLEX® LV-100 ANSI A118.11 Medium bed Mortar
PROFLEX® MSI System ANSI A118.11 large Heavy Tile (LHT) Bed Mortar

MS225

(One Coat Application up to 10 lbs. or 93% RH)

Approved Adhesives
(Wood, LVT, VCT, Resilient and Carpet)
PROFLEX® SP1 PROFLEX® PWA 160
(not for use with membranes)
PROFLEX® PSP PROFLEX® RCA
PROFLEX® Feather Flex
PROFLEX® IFR
(as a “stand alone” product)
PROFLEX® AF 300
PROFLEX® RCU RL5

 

Exclusions and Exceptions

PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.

 

Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the five (5) year replacement guarantee period. This guarantee is not transferable.


BRONZE WARRANTY

PROFLEX® Silver Warranty

10 Years

LIMITED GUARANTEE

Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to ten (10) years: PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first 5 years.

PROFLEX® Silver Warranty

10 Years

Surface Preparation

Adhesives and Thinsets

PROFLEX® SLU with Primer PROFLEX® PRO-STICK 37
PROFLEX® DPU with Primer PROFLEX® PRO-STICK 50

PROFLEX® Hydra-Lock

PROFLEX® PRO-STICK 75

PROFLEX® Hydra-Seal PROFLEX® PRO-STICK 88
PROFLEX® AF300 PROFLEX® ProBond
PROFLEX® Elastomeric Membranes with Primer PROFLEX® DB60
PROFLEX® RCU Membranes PROFLEX® PS-76
PROFLEX® RR100 PROFLEX® DB-60
PROFLEX® MSI PROFLEX® RCA
MS225
(Two Coat Application up to 15 lbs. or 95% RH)
PROFLEX® PRO-STICK 82
MB25
(Roller applied up to 25 lbs. MVER or 100% rH)
PROFLEX® PSP
PROFLEX® Feather Flex
IFR with PROFLEX® Liquid Latex as primer
SP1 Primer
PROFLEX® DB250 / 200
PROFLEX® LV-200
PROFLEX® RCU RL5
PROFLEX® WALL MUD (WITH LATEX)
PROFLEX® FLOOR MUD Lite (WITH LATEX)
PROFLEX® WALL MUD (WITH LATEX)
PROFLEX® UCM UNCOUPLING MEMBRANE

Exclusions and Exceptions

PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty. PROFLEX® warranties will not exceed the wear warranty of the floor covering manufacturer.

 

Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the ten (10) year replacement guarantee period. This guarantee is not transferable.

SILVER WARRANTY

PROFLEX® Gold Warranty

15 YEAR System Products

LIMITED GUARANTEE

Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX® Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by the original owner, up to 15 Years. PROFLEX® will pay for replacement of the portion of the installation that involves the defective product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not exceed the original cost of installation per square foot. This guarantee is prorated after the first 10 years.

PROFLEX® Gold Warranty

15 YEAR System Products

Surface Preparation Adhesives and Thinsets
PROFLEX® DPU
with Primer
PROFLEX® PRO-STICK 27
mixed with Liquid Latex 
PROFLEX® USL PROFLEX® PRO-STICK 40 LHT
PROFLEX® HYDRA-SEAL PROFLEX® PRO-STICK 42
PROFLEX® HYDRA-LOCK PROFLEX® PRO-STICK 42R
PROFLEX® DPU
with Primer
PROFLEX® PRO-STICK 42L
PROFLEX® HYDRAMAT PROFLEX® PRO-STICK 50e
PROFLEX® Elastomeric Membranes
with Primer
PROFLEX® Sanded Grout
mixed with Grout Guard
PROFLEX® RCU Membranes PROFLEX® PWA 200
PROFLEX® LV-100 PROFLEX® PWA 500
PROFLEX® MSI PROFLEX® RCA
PROFLEX® SUPERSCREED PROFLEX® PRO-STICK 77
MB25
(rake trowel applied up to 25lb MVR or 100%rH)
PROFLEX® Feather Flex
PROFLEX® PSP
PROFLEX® IFR
with liquid latex as primer PROFLEX® SP1 Primer
PROFLEX® RCU RL5

 

 

Exclusions and Exceptions

PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature, relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers wear warranty.

 

Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30) days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law are limited to the fifteen (15) year replacement guarantee period. This guarantee is not transferable.

 

 

GOLD WARRANTY

PROFLEX® Platinum

25 Year Lifetime 

LIMITED GUARANTEE

Subject to the conditions and limitations stated in this document, PROFLEX® warrants to the original owner that the PROFLEX®
Products (listed in the table below), when used in a complete System with approved flooring and over approved substrates, (as
listed on PROFLEX® Product Data Sheets), under normal use, effective from the date of installation for the period of time owned by
the original owner, up to a lifetime. PROFLEX® will pay for replacement of the portion of the installation that involves the defective
product. This payment will include finish materials, labor and installation; provided the cost per square foot to PROFLEX® does not
exceed the original cost of installation per square foot. This guarantee is prorated after the first 15 years.

PROFLEX® Platinum Warranty

25 YEAR System Products

Surface Preparation  Adhesives and Thinsets
PROFLEX® DPU with Primer PROFLEX® SuperStick
PROFLEX® USL PROFLEX® PRO-STICK 42 mixed with Liquid Latex
PROFLEX® HYDRA-SEAL® PROFLEX® PWA 600
PROFLEX® HYDRAMAT® PROFLEX® PWA 700
PROFLEX® Elastomeric Membranes with Primer PROFLEX® PWA 800
PROFLEX® RCU Membranes PROFLEX® PRO-STICK 42 XLT
PROFLEX® LV-100 PROFLEX® PRO-STICK 42 XLP
PROFLEX® MSI PROFLEX® PRO-STICK 76
PROFLEX® SUPERSCREED PROFLEX® PRO-STICK 85
MB25 (rake trowel applied up to 25lb MVR or 100%rH)

Exclusions and Exceptions
PROFLEX® is not responsible for any of the following: structural failure or workmanship not performed in accordance with
PROFLEX® or other manufacturers’ instructions and/or the applicable industry standards; normal wear and tear resulting from
usage; losses due to delays or any other consequential damages; installations with improper substrate preparation; damage due to
flooding, hydrostatic pressure, puddling, improper maintenance, sewer backup, acts of God, excessive or low relative humidity or
any issues not related to excessive moisture proven to be coming through the moisture vapor barrier; wood floors not installed in
accordance with the wood flooring manufacturer’s recommendations including, but not limited to, temperature, relative humidity, and
proper maintenance; wood floors not installed in accordance with the wood flooring manufacturer’s most recent published literature
pertaining to glue down installations, including but not limited to, wood flooring acclimation, expansion space, jobsite temperature,
relative humidity and airflow requirements. PROFLEX® will repair or replace the affected floor area one time only. This Limited
Warranty is to the original owner only and is nontransferable. All warranties not to exceed Finished Flooring Manufacturers
wear warranty.
Should a claim be made against this PROFLEX® warranty, PROFLEX® must be informed in writing by the claimant within thirty (30)
days of the occurrence of the alleged manufacturing defect. An authorized PROFLEX® representative must be able to inspect the
alleged manufacturing defect BEFORE DEMOLITION OF THE AFFECTED AREA BEGINS. Claims submitted after demolition will
not be valid. This limited guarantee is given in lieu of all other express warranties. Any implied warranties arising by operation of law
are limited to the twenty five (25) year replacement guarantee period. This guarantee is not transferable.

 PROFLEX® Platinum 25 YEAR Limited Warranty

PROFLEX® Sport Flooring

10 Year

LIMITED GUARANTEE

All PROFLEX® rubber flooring is guaranteed to be free from manufacturing defects on both material and workmanship. If such a defect is discovered, the customer must notify PROFLEX® through the contracting installer, distributor, or directly. If found to be defective within (10) years under normal non-abusive conditions, the sole remedy against the seller will be the replacement or repair of the defective goods, or at the seller’s option, credit may be issued not exceeding the selling price of the defective goods. PROFLEX® Basic rolls and tile warranty shall not cover dissatisfaction due to improper installation, damage from improper maintenance or usage, or general misuse, including and without limitation: burns, cuts, tears, scratches, scuffs, damage from rolling loads, damage from cleaning products not recommended by PROFLEX®, slight shade variations or shade variations due to exposure to direct sunlight, or differences in color between samples or photographs and actual flooring. Excluded from Warranty – This warranty does not apply to the following:

  • The exact matching of shade, color, or mottling.
  • Any express or implied promise made by any salesperson or representative.
  • Tears, burns, cuts, or damage due to improper installation, improper use or improper cleaning agents or maintenance methods.
  • Wear from chairs or other furniture without proper floor protectors will void the warranty. Care should be taken to protect the flooring from damage by using excellent quality protective feet for chairs, tables, and other furniture. Chair mats are required under chairs with casters/wheels.
  • Labor costs for installation of original or replacement material.
  • Sale of “Remnants”, “Seconds”, “Off Goods” or other irregular (non-first quality) flooring materials. With respect to “Seconds”, “Off Goods”, or “Remnants” such are sold “as is,” and PROFLEX® makes no warranties whatsoever, express or implied with respect thereto, including warranties of merchantability or fitness for a particular purpose.
  • Problems caused by moisture, hydrostatic pressure, or alkali in the sub-floor.
  • Problems caused by uses, maintenance, and installation that are contrary to PROFLEX® specifications, recommendations, or instructions.
  • Defective material that has been installed
  • Damage or discoloration to flooring products from rubber mats, rubber backed mats, or car tires.
  • Installation of PROFLEX® products with adhesives other than those recommended by PROFLEX®.
  • Fading and/or discoloration resulting from heavy sunlight penetration and ultraviolet ray exposure from direct or glass-filtered sunlight.
  • Material that is not installed­­, but not maintained as recommended by PROFLEX®
  • Damage to flooring products from pallet jack and tow-motor traffic
  • Environments where the product will be exposed to animal fats, vegetable oils, grease, or petroleum-based materials (i.e.: commercial kitchens or auto repair facilities.)
  • Premature wear and deterioration from athletic spiked footwear, skate blade exposure, high heels, or spiked heels
  • Differences in color between products and photography
  • Embossing/density deviations between product and samples, photography

This warranty is in lieu of any other warranty expressed or implied. PROFLEX® shall not be liable for any incidental or consequential damages which may result from a defect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have rights which may vary from state to state. To know what your legal rights are in your state, consult your local or state Consumer Affairs Office or your State Attorney General. For complete and latest warranty information for products within the PROFLEX® collection, please see proflex.us.

www.proflex.us.

PROFLEX® SPORTS FLOORING LIMITED WARRANTY